It is that of debtor and creditor, with a duty on the bank to comply with existing laws and regulatory directives. The bank customer and banking law in nigeria journal of. The use of information and communications technologies icts have changed the way of conducting business transactions and meeting the growing demands of customers for most organizations mimako, gyamfi and wandaogou, 20. The digital explosion has led to a proliferation of ebanking services and the emergence of fintech companies. Disruptive technology and the ebankercustomer relationship. Managingcustomer relationships is important and valuable to the business. The bank has a right to combine the customer s accounts, since each account is just an aspect of the same credit relationship. In that case, lord atkins describes the relationship between the bank and its customers as one and. An appraisal of banker customer relationship in nigeria scribd. General legal relationship between bank and customer. This research paper aims make an original contribution to the existing knowledge by investigating the impact of internet banking service quality on customer satisfaction in new delhi, the capital city of india 33,34. The bank has a lien on cheques deposited to the customer s account, to the extent that the customer is indebted to the bank. The first part of this article seeks to explain and shed more light on banker customer relationship, the legal position as to who a banker is, who a customer is, the incidents of a banker customer relationship and the position of the. Download material on banker customer relationship in nigeria banking industry from chapter one to five with reference the role of banking industry in the development any country cannot be over emphasized.
In nigeria, customers of banks have certain rights and duties guaranteed by law, regulation and conventions. In this context, the subject of the paper is the identification of the characteristics of the modern approach to customer relationship management and factors that influence its successful. But a king also has duties which he owes himself and the economy. This study discussed banking business and operation in nigeria, bank robbery and the law, the implication of bank robbery and the law the implications of bank robbery to the banker customer relationship, the prospects and challenges of the laws and bank operations. The strength of the relationship between the banker and its customer will go a long way in determining how successful the nigerian banking industry would be. Now, these reference letters portray the ingenuity of the candidate as to how diligent he is in paying off his liabilities which in turn help banks to. Durkin and howcroft 2003 evaluated that the banker customer relationship was improved through mobile, phone and internet banking. An appraisal of the relationship between banker and customer. Their roles will even be more glaring in case they have enough customers. Generally, there are many duties of a banker in a banker customer relationship. Banker customer relationship meaning of a banking company 58 relationship as debtor and creditor 60 banker as trustee 61 banker as agent 62 obligations of a banker 63 pass book and statement of account 67 precautions to be taken by the banker and the customer 69 garnishee order 70 rights of the attaching creditor 73 rights of a banker 73. The authors found that new technology has made the banks very competitive and profitable and internet has played a key role in it. A good illustration of this point was demonstrated in the judgment of lord atkins in the celebrated case of joachimson.
The general legal relationship between bank and its customer. This pamphlet articulates some of these rights and duties. Sep 22, 20 so the relationship between banker and customer is very important. The effectiveness of bankerscustomer relationship in. An appraisal of banker customer relationship in nigeria.
When customer deposits money into his bank account, the bank becomes a debtor of the customer. Your rights as a bank customer the right to be informed. Nov 24, 2019 for those searching for banking and finance project topics and materials pdf, msword in nigeria, kenya and ghana. This guide will help you to appreciate types of banks in operations in the country, models of commercial banking after abolition of universal banking in the country, relationships between customers and the banks and forms of collateral securities that can be accepted by banks for loans and advances, among others topics.
An evaluation of bankercustomer relationship in nigeria deposit. Impact of internet banking service quality on customer. Banking law proper deals with the relationship between the bank and the customer. An appraisal of banker customer relationship in nigeria free download as word doc. E banking, service quality and customer satisfaction in. Banking law cheque duties of bank and customer bank of the north v yau 2001 87 lrcn 1716 banker customer relationship the relationship between banker and customer is that of debtor and creditor. Doc optimizing the bankercustomer relationship for growth and. E banking, service quality and customer satisfaction in selected nigerian banks 52 customer, epayment remains the most widely used of the ebanking solutions adesina and ayo, 2010. This relationship not only embraces mutual duties and obligations for the. The various dimensions of the internet banking service quality that were taken into consideration while making the study were. An appraisal of the legal relationship between a banker and. Global journal of interdisciplinary social sciences, 4 5.
Tounderstand more in customer relationship management, we first need to understand threecomponents which are customer, relationship and their management. An appraisal of the relationship between banker and customer in nigeria kabiru garba muhammad lecturer, faculty of law, usmanu danfodiyo university, sokoto nigeria abstract the relationship subsisting between banker and customer is basically contractual and fundamentally that of debtor and creditor. So here is the pdf file of shortnotes on customer banker relationship. Credit monitoring and recovery strategies adopted by. As a bank customer, you have a right to disclosure of information from your bank on goods and services the bank offers. Bankers in nigeria in paying cheques olamide benedicta abe abstract the article is divided into three parts.
Pdf customer relationship management and banking sector. The relationship between a banker and a customer depends on the type of transaction. In federal mortgage bank of nigeria v nigeria deposit insurance corporation,6. The r ount is opened and it comes to an end immediate stands established as soon as the agreement or co ship depends upon the state of the customers acc exists between a banker and his customer, let u. In case of savings fixed deposit current account with credit balance, the banker is the debtor, and the customer is the creditor. Abstract this work evaluates banker customer relationship in nigeria deposit money banks using first bank nigeria plc. Perception of bankers and customers regarding the use of internet was examined. Firstly, it is the duty of banker to honor the cheques issued by customers. Bank customers bill of rights central bank of nigeria. Thus for example, the chartered institute of bankers of nigeria decree no.
Banker customer relationship in nigeria banking industry. So the relationship between banker and customer is very important. As a future banker you should know the customer needs and what they expect them from a banker. Types of customer and their accounts the essential generic requirements to be complied with.
The general legal relationship of bank and customer is contractual relationship, started from the date of opening an account. An evaluation of banker customer relationship in nigeria deposit money banks james e. Also, duty of secrecy is another key obligation of banker to the customers in a banker customer relationship due to its confidentiality of this agreement. The definition of the business of banking and a large number of activities permissible for banks are given in the banking regulation act. This position dramatically changed when nigeria became an independent state and the constitution became the basic and fundamental law of nigeria. Pdf customer relationship management in banking industry. The fiduciary relationship between a bank and customers. An evaluation of bankercustomer relationship in nigeria. In federal mortgage bank of nigeria v nigeria deposit insurance corporation, 6. Functions and roles of central bank and commercial bank and their relationship. Today, many businesses such as banks, insurance companies, and other serviceproviders realize the importance of. When a customer opens an account with a bank and if the account has a credit balance, then the relationship is that of debtor banker bank and creditor customer.
The relationship between banker and customer is not only that of a debtor and creditor. Definition of a banker the banking regulations act b r act 1949 does not define the term banker but defines what banking is. Other customer services 7 the legal bases of banking 7. Optimizing bankercustomer relationship towards sustainable growth and.
It is our pleasure to inform you that all recent and current banking and finance project topics and materials for both undergraduate and post graduate finaal year students has been compiled here for your download. An evaluation of banker customer relationship in nigeria deposit money banks. The research adopts a timeseries research design depending. Mar 04, 2015 legal rights and duties under the bankercustomer relationship a bankercustomer relationship is contractual in nature, imposing certain rights and duties on both parties. The bank is indebted to the customer, to the extent of the customers credit balance yesufu v a. An appraisal of the relationship between banker and. Banker customer relationship definition of customer different forms of banker customer relationships banker s duties banker s rights redressal of the customers grievances and the banking ombudsman scheme termination of banker customer relationship 5. Pdf abstract the influence of customer relationship management crm on nigeria banking sector market share performance is the focus of. This explains why the customer is regarded as king. So obviously in banking exams and interviews you surely will get atleast one question from this area. Bank customers bill of rights and duties the customer is the most important person in the economy and every business succeeds only when the customer is happy. The study aims at investigating the impact of capital market on economic growth in nigeria. Banker customer relationship in detail pdf download. With the improvement of telecommunications, more people are carrying out transactions using the alternative means of electronic banking platforms such as online portals, mobile applications and ussd codes.
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